Cancellation/Refund and Change

Except for documented force majeure reasons (death, accident, etc.), if the consumer requests cancellation up to 5 days before the start of the service, the entire service fee paid will be refunded.

If the consumer cancels the service after settling in at the hotel for a reason other than the Hotel's failure to fulfill its responsibilities, the payment will not be refunded.

In case of cancellation requests made by the Consumer less than 2 days before the start of the service, 1 day price of the room selected in the Reservation will be deducted as cancellation compensation.

These conditions do not cover promotional services, early bookings or discounted bookings.

Cancellation provisions apply to date changes made by the consumer.

The Consumer accepts that he/she will comply with the terms of the service contract regarding the service purchased from the Hotel; that he/she will respect the life, property and peace of third parties; otherwise, he/she will not be able to receive the service for a justified reason and will not have the right to a refund.